Terms & Conditions

Terms and Conditions

  • Introduction

Welcome to Heat Pump Pro. By accessing or using our website or services, you agree to be bound by these Terms and Conditions. Please read them carefully.

Heat Pump Pro is a heating service company based in Kilkenny, Ireland, offering domestic services including installation, servicing, and maintenance of heat pumps, gas, and oil boilers.

  • Services

We provide the following services:

  • Heat pump servicing, installation, and commissioning

  • Gas and oil boiler servicing, maintenance, and upgrades

  • Heating diagnostics, system checks, and safety inspections

  • Emergency and scheduled maintenance work

All services are subject to availability and are delivered in accordance with manufacturer guidelines and Irish regulatory standards.

  • Booking & Appointments

Appointments can be made via phone, email, or through our website. Once confirmed, a booking reference will be issued.

Cancellations must be made at least 24 hours in advance to avoid a call-out fee.

  • Pricing and Payments

All prices are quoted in Euro (EUR) and include VAT unless otherwise stated.

Payments can be made by card, bank transfer upon completion of works.

Full payment is due upon invoice unless otherwise agreed in writing.

  • Warranty & Liability

  • All installations carry a warranty as per the manufacturer's terms.

  • Heat Pump Pro shall not be liable for damages resulting from misuse, unauthorised modifications,or third-party interference.

  • Cancellations & Refunds

You may cancel any service request within 24 hours of booking unless work has already commenced.

Refunds are only issued in cases of overpayment or service failure caused directly by Heat Pump

Pro.

  • Access & Responsibilities

Customers must ensure safe and clear access to the property and equipment for our technicians. We reserve the right to refuse service if a work environment is unsafe or poses health and safety risks.

  • Privacy

All personal data is processed in line with GDPR and our Privacy Policy. We will never share your information without your consent.

  • Intellectual Property

All content on this website (including logos, text, images, and software) is the property of Heat Pump Pro and may not be used without written permission.

  • Governing Law

These Terms are governed by the laws of Ireland. Any disputes arising from use of our services shall be resolved in Irish courts.

  • Contact Information

For questions about these Terms, please contact:

Heat Pump Pro

083  3295617

Info@heatpumppro.ie